Your privacy matters to us. This Privacy Policy explains exactly what personal data e98com collects from players across Pakistan, how that data is used, who it may be shared with, and the rights you hold over your own information under our platform's data practices.
Our Commitments
We treat every player's personal information with the same seriousness we apply to platform security. Here is a quick overview of the six core principles guiding our data practices.
All data transmitted between your device and e98com is protected with industry-standard TLS encryption. Whether you are accessing your account from Karachi, Lahore, or Faisalabad, your session data travels securely at all times.
e98com collects only the personal data that is strictly necessary to operate your account, verify your identity, process deposits and withdrawals via JazzCash and EasyPaisa, and comply with applicable legal obligations. Nothing more.
Your personal information is never sold, rented, or traded to third-party marketing companies. Data is shared only with payment processors, KYC verification partners, and regulatory bodies where required by law.
We believe in full transparency. This Privacy Policy clearly documents every category of data we collect, every purpose it serves, and every party that may receive it — written in plain, readable English for our Pakistani player community.
e98com does not hold onto your data indefinitely. Personal data is retained only for as long as your account is active or as required to satisfy legal, regulatory, and financial record-keeping obligations, after which it is securely deleted.
You have the right to access, correct, and request deletion of your personal data at any time. Our support team is available 24/7 in English and Urdu to handle all data rights requests from registered e98com players.
e98com (referred to in this document as "e98com", "we", "us", or "our") operates the online casino and sports betting platform accessible at e98com.net (the "Platform"). We are committed to protecting the personal data of all players who register and use our services across Pakistan.
This Privacy Policy describes the categories of personal information we collect, the purposes for which that information is used, the parties with whom it may be shared, and the rights available to you regarding your own data. It applies to all personal data collected through your use of the e98com Platform, whether accessed via desktop browser or mobile device.
By creating an e98com account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to arrange account closure.
e98com collects personal data across the following categories. We collect only what is necessary for the specific purposes described in this Policy.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity | Full name, CNIC, date of birth | Registration & KYC |
| Contact | Email, mobile number, city | Registration |
| Financial | JazzCash number, bank details, transactions | Deposits & withdrawals |
| Gaming Activity | Bet history, game sessions, bonuses | During platform use |
| Technical | IP address, device info, cookies | All sessions |
| Communications | Chat logs, email records | Support interactions |
e98com collects personal data through the following methods:
The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. This direct collection is the primary source of your identity, contact, and financial data.
Technical and device data is collected automatically when you access the Platform. This includes your IP address, browser type, device identifiers, session timestamps, and cookie data. This automatic collection is necessary to maintain Platform security, detect fraud, and provide a stable gaming experience.
Where e98com uses third-party identity verification or KYC service providers to validate the information you have submitted, those providers may return additional data points confirming or supplementing the information in your registration. Such data is used solely for compliance purposes.
When you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, the relevant payment processor may share transaction confirmation data and reference numbers with e98com. This is limited to the information necessary to credit your account or process your withdrawal correctly.
e98com uses the personal data we hold for the following specific and documented purposes:
e98com processes your personal data on the following legal bases:
The majority of data processing activities described in this Policy are necessary for the performance of the contract between you and e98com — that is, providing you with access to our gaming Platform, processing your financial transactions, and operating your registered account.
Certain processing activities, particularly KYC identity verification and financial transaction records, are carried out to comply with applicable legal and regulatory obligations, including anti-money laundering requirements.
We process technical and device data, fraud detection signals, and anonymised usage analytics on the basis of our legitimate interest in maintaining a secure, fair, and functional Platform. We carefully balance these interests against your privacy rights and do not process data in ways that are disproportionate or unexpected.
Where we send you marketing communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before your withdrawal.
e98com does not sell, rent, or trade your personal data to third parties for commercial purposes. We share data only in the following limited and documented circumstances:
Your financial data is shared with the payment processors that handle your JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank transactions. These processors receive only the minimum data necessary to complete your transaction and are contractually obligated to handle your data securely.
Where e98com uses a third-party KYC verification service to validate your identity documents, your identity data is shared with that provider for the sole purpose of verification. KYC providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
e98com may be required to disclose certain player data to regulatory authorities, financial intelligence units, or law enforcement agencies where required by applicable law or in response to a lawful order. We will notify affected players of such disclosures where legally permitted to do so.
Anonymised or pseudonymised technical data may be shared with fraud prevention and cybersecurity service providers to identify and mitigate threats to Platform security. These providers operate under strict data processing agreements with e98com.
In the event of a merger, acquisition, or sale of substantially all of e98com's assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to data processing practices arising from it.
Cookies are small text files placed on your device when you access the e98com Platform. They allow the Platform to recognise your device across sessions, remember your preferences, and collect technical usage data. e98com uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).
You may control non-essential cookies through your browser settings or through the cookie preference centre available on the Platform. Please note that disabling certain cookies may impair the functionality of some Platform features, including session persistence and personalisation settings.
e98com implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:
While e98com applies industry-leading security standards, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by maintaining the confidentiality of your e98com Login credentials and reporting any suspected unauthorised access immediately.
e98com retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to the retention periods required by applicable law and regulatory obligations.
For as long as your e98com account remains active, we retain all account, identity, financial, and gaming activity data necessary to operate and support your account.
Following account closure — whether at your request or initiated by e98com — we retain your identity and financial transaction records for a minimum period of five years to comply with anti-money laundering record-keeping requirements. This retention period may be extended where required by a regulatory body or law enforcement authority.
Where you have consented to receive marketing communications, your contact details for marketing purposes are retained until you withdraw your consent or request erasure. Withdrawal of marketing consent does not affect retention of data held for other purposes.
Server log files and technical session data are retained for a maximum of twelve months, after which they are automatically deleted or anonymised.
As a registered e98com player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or email.
Player Rights
These rights apply to all e98com players across Pakistan. Contact our 24/7 support team to exercise any of the following.
You may request a copy of all personal data e98com holds about you, including your account details, transaction history, and gaming records.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
You may request that we restrict the processing of your data in specific circumstances, such as while the accuracy of the data is being contested.
Where data is processed on the basis of consent or contractual necessity, you may request a structured, machine-readable export of your personal data.
You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
The e98com Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not attempt to register an account or use any service offered on e98com.net.
Where e98com becomes aware that personal data has been collected from an individual below the minimum age, we will immediately close the relevant account, return any deposited funds where possible, and permanently delete all associated personal data from our systems.
If you are a parent or guardian and believe that a minor in your care has registered an account on e98com, please contact our support team immediately via live chat or at [email protected] so that we may take prompt action.
The e98com Platform may display links to third-party content or integrate third-party game providers and payment solutions. These third-party services operate under their own independent privacy policies, which e98com has no control over. This Privacy Policy applies solely to personal data collected and processed by e98com directly.
Our payment partners — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — each maintain their own privacy and data protection practices in respect of the transactions they process. We strongly encourage you to review the relevant privacy policies of any payment provider you use to transact on e98com.
Casino game content is supplied by third-party game studios and live dealer providers. These providers may collect limited technical data — such as session identifiers — to deliver their games. Game providers are contractually required to handle such data in accordance with applicable data protection standards and are prohibited from using it for independent marketing purposes.
e98com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, Platform functionality, or applicable legal requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy reflects when the most recent revision was published. We encourage you to review this Privacy Policy periodically to stay informed about how e98com handles your personal data. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
Where changes to this Policy require your fresh consent — for example, where we intend to use your data for a new purpose not covered by the original Policy — we will seek that consent explicitly before proceeding with the new processing activity.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how e98com has handled your personal data, please reach out to our dedicated support team using the contact details below.
Our 24/7 live chat support is available directly on the Platform in both English and Urdu for all registered e98com players across Pakistan, including players in Karachi, Lahore, Islamabad, Faisalabad, and beyond.
For formal data rights requests, privacy complaints, or KYC-related data queries, please contact us by email. Our team will acknowledge your request within two business days and aim to resolve it within thirty calendar days.
Email: [email protected]
If you are not satisfied with our response to a privacy complaint, you may escalate the matter through the appropriate regulatory channel available in your jurisdiction. e98com is committed to resolving all data protection complaints fairly and transparently, and we take every complaint seriously regardless of its scale.
e98com is strictly a 21+ platform. We use the personal data we collect to actively support responsible gaming — including monitoring for patterns of problem gambling, administering player-requested deposit limits, implementing self-exclusion periods, and providing cool-off tools to all registered players.
If you are concerned about your gambling behaviour or that of someone you know, please visit our Responsible Gaming page for self-help tools, support resources, and guidance on managing your e98com account safely.
Join e98com Today
Your data is protected. Your privacy is respected. Join thousands of Pakistani players who trust e98com for cricket betting, live casino, and slots — with fast JazzCash and EasyPaisa payouts.