e98com Frequently Asked
Questions

You must be at least 21 years old to register and play on e98com. This is a strict requirement with no exceptions. During KYC verification, e98com checks the date of birth on your CNIC or passport. Any account found to belong to a player under 21 is permanently closed immediately and any deposited funds are returned.

e98com requires a clear photo or scan of a valid Pakistani CNIC (front and back) or a valid Pakistani passport. In some cases, a recent utility bill or bank statement showing your current address may also be requested to complete address verification. All documents are handled securely and in accordance with our Privacy Policy.

Go to the e98com Login page and click the 'Forgot Password' link. Enter the email address associated with your account and e98com will send a secure password reset link to that address. The link expires after 30 minutes for security purposes. If you do not receive the email, check your spam folder or contact our 24/7 live chat support.

No. e98com strictly permits one account per player. Operating multiple accounts is a violation of our Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any bonuses. If you have accidentally created a duplicate account, please contact support immediately so we can merge or close the extra account without penalty.

You can request permanent account closure by contacting e98com's 24/7 live chat support or emailing [email protected]. Before closure, all pending withdrawals will be processed and your balance returned to your registered payment method. If you are closing your account due to problem gambling concerns, we strongly recommend activating a self-exclusion instead, which you can do directly from your account settings.

Log in to your e98com account and navigate to the Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit in PKR, and follow the on-screen instructions to authorise the transfer from your JazzCash mobile wallet. JazzCash deposits on e98com are processed instantly in most cases, so funds appear in your account balance within seconds of a successful transaction.

The minimum deposit on e98com is PKR 500 for JazzCash and EasyPaisa transactions. For bank transfers via HBL, UBL, or Meezan Bank, the minimum deposit is PKR 1,000. These minimums apply to standard deposits. Certain promotional offers or VIP tiers may have different minimum deposit thresholds, which will be clearly stated in the relevant bonus terms.

EasyPaisa withdrawals on e98com are typically processed within 1 to 4 hours after your withdrawal request is approved by our payments team. Approval itself usually takes up to 24 hours on business days. Withdrawal requests submitted over weekends or Pakistani public holidays may take slightly longer. e98com does not charge any withdrawal fees for EasyPaisa transactions.

e98com does not charge any platform-side fees on deposits or withdrawals for JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank transactions. However, your bank or mobile wallet provider may apply their own transaction charges independently. We recommend checking with your payment provider before initiating a transfer if you are concerned about third-party fees.

Standard e98com accounts have a daily withdrawal limit of PKR 100,000. VIP players may be eligible for higher daily withdrawal limits depending on their tier. If you need to withdraw an amount exceeding your current limit, please contact e98com support who can review your account and advise on the available options for large withdrawals.

Common reasons for a delayed withdrawal include incomplete KYC verification, a pending bonus wagering requirement that has not yet been met, or a withdrawal request submitted during a high-volume period. If your withdrawal has been pending for more than 48 hours without an update, contact e98com's 24/7 live chat support with your transaction reference number for a status update.

e98com offers a wide range of slot games including classic three-reel slots, modern five-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. Popular categories include fruit machines, adventure-themed slots, and branded titles. All slot games on e98com use certified Random Number Generator (RNG) technology to ensure fully fair and random outcomes on every spin.

Yes, e98com offers comprehensive PSL (Pakistan Super League) cricket betting markets. You can bet on match winners, top batsmen, top bowlers, over/under run totals, first wicket method, and a range of in-play live betting options during matches. PSL markets are available for all group stage, playoff, and final matches throughout the tournament season.

RTP (Return to Player) varies by individual slot title on e98com, but the platform hosts games with RTPs typically ranging from 94% to 98%. The RTP for each game is disclosed in the game's information panel, which you can access before or during a session. Higher RTP games statistically return more to players over a large number of spins, though individual session outcomes are always random.

Yes, e98com is fully optimised for mobile browsers on both Android and iOS devices. The platform is accessible via any modern mobile browser without requiring a dedicated app download. All features — including deposits, withdrawals, cricket betting, live casino, slots, and account management — are fully functional on mobile. The interface automatically adapts to your screen size for a smooth playing experience.

Yes. All live casino games on e98com are streamed from studios operated by licensed live game providers whose shuffling, dealing, and spinning processes are independently audited for fairness. Live dealer games including roulette, baccarat, blackjack, and game show titles are broadcast in HD with real human dealers. The RNG-based games on e98com are separately certified by accredited third-party testing laboratories.

Yes, e98com offers a welcome bonus for newly registered players who complete KYC verification and make their first qualifying deposit. The specific bonus percentage, maximum bonus amount in PKR, and any minimum deposit threshold are displayed on the Promotions page at the time you register. Welcome bonus terms, including wagering requirements, are clearly outlined before you opt in.

Wagering requirements on e98com specify how many times you must play through a bonus amount before any winnings derived from that bonus can be withdrawn as real cash. For example, a bonus with a 20x wagering requirement means a PKR 1,000 bonus must generate PKR 20,000 in total bets before withdrawal is permitted. Wagering requirements differ between bonus types and are always stated in the relevant bonus terms and conditions.

Yes, all e98com bonuses have an expiry period, typically 7 to 30 days depending on the specific promotion. If the wagering requirements are not completed before a bonus expires, the bonus amount and any associated winnings are forfeited. The expiry date for any active bonus is displayed in your account's Bonus section so you can track your progress against the deadline.

e98com rewards regular players through a tiered loyalty programme. As you accumulate play activity across cricket betting, casino games, and slots, you progress through loyalty tiers that unlock benefits such as higher withdrawal limits, exclusive bonus offers, dedicated account management, faster KYC processing, and invitations to special promotional events. Contact support for details on how to qualify for VIP status.

e98com operates under an international gaming licence and uses industry-standard SSL encryption to protect all player data and financial transactions. All casino games use certified RNG technology for fair play. e98com is committed to responsible gaming, including strict 21+ age verification, self-exclusion tools, deposit limits, and session timers. Player funds are held separately from operational funds to ensure security.

Log in to your e98com account, go to Account Settings, and select the Responsible Gaming section. From there you can activate a self-exclusion period of 6 months, 1 year, 2 years, or permanently. Self-exclusion takes effect immediately upon confirmation and cannot be reversed before the chosen period ends. All marketing communications are also stopped instantly. You can also request self-exclusion via our 24/7 live chat support.

e98com provides six responsible gaming tools: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check pop-up reminders, cool-off periods (24 hours to 1 month), and full self-exclusion. All tools are available directly in your account dashboard without requiring approval or waiting periods. Limits can be reduced instantly; increases require a 24-hour cooling period to prevent impulsive decisions.

e98com offers 24/7 customer support via live chat, available in both English and Urdu for players across Pakistan. You can also reach the support team by email at [email protected]. For responsible gaming queries, account issues, payment disputes, or general questions, live chat is the fastest option with typical response times of under two minutes during peak hours.